“People who are silent and don’t get their opinions get into the mix will always be passively resilient and critical”
“Start with Me … say I feel this… “
“Find your safe zone. You can do discuss almost anything in this state. This is as opposed to fear or the fight or flight zone “
“No matter what you say, if one believes the agenda of the convo is not right, they will take everything you say wrong … find the mutual purpose. Trust motives. “
“Find mutual ground/Find safety in conversations “
“As soon as someone feels disrespected or attacked, the whole conversation turns to defending themselves – not the purpose”
“Find mutual goals/motivations”
“Speaking too confident or tentative – both don’t instill confidence. Some get resentful or open up for debate.”
Build a base … “I bet you’re well-credentialed and know what you’re doing … I trust your motivations, however … ”
“Ask what people want? … this lets you see their side of things “
“I don’t think you’re intending to …. “
“Stating and understanding the facts is a foundational issue in crucial convos “
Related Book Notes
